- Products are guaranteed for one year.
- The warranty guarantees the compliance of the purchased product with the manufacturer's standards.
- The warranty is only valid for the purchased product. There is no coverage beyond the product. Any accidental or consequential results not directly related to the product are not covered by the warranty. Examples include towing, accommodation, fire, accident, injury, testing, diagnosis, consulting, labor, etc.
- Purchased items will be tracked by their serial numbers and markings. Please ensure that the product you send for warranty processing is the one you purchased.
- Individual components of the product or individual the kits’ components are not covered by the warranty separately.
- The warranty belongs to the buyer and cannot be transferred.
- It is the buyer's responsibility to ensure correct installation.
- The proper shipping of the products returned and/or any damage that may occur during transportation is under the buyer's responsibility.
- Replacement product or refund requests can only be made after the whole warranty process is finalized.
How the Warranty Process Works:
- The warranty process begins with buyer’s claim of a faulty product.
- The person making the claim must complete the attached warranty form accurately. You may find the warranty form
- The product should be sent to us for testing along with this form.
- Products are tested either at our, the vendor's, or the main manufacturer's facility, depending on the type of the product.
- Testing periods can vary between 10-90 days.
- The test fee for each product varies depending on its type; please inquire about the specific test fee for your purchased product before initiating the process by emailing us. firstname.lastname@example.org
- If no manufacturer defect is found during testing of the claimed product under warranty, the claimant is responsible for paying the testing fee and the shipping cost to send the product back to him. The product will not be sent back unless these fees are paid.
- If a manufacturer defect is detected, a replacement product or a refund will be provided as per preference. In this case, the test fee and return shipping fee will not be charged.
Exclusions from Warranty Coverage:
- Products not installed according to the standards specified by the vehicle/equipment/engine manufacturer.
- Disassembled or tampered-with products.
- Products used in any modified engines / vehicles.
- Damage caused by user misuse such as impact, dropping, collision, excessive tightening, excessive force application, etc.
- Products damaged by contamination or non-standard fuel usage.
Note : Before installing the purchased product/kit, ensure that all fuel line components, starting from your fuel tank, are completely free from contamination or have been replaced with new ones.
What payment methods do you accept on your e-commerce website?
We accept a variety of payment methods, including credit and debit cards, bank transfers, and third-party payment services like PayPal.
How long does it take to receive an order?
The delivery time varies depending on the product and destination. We strive to process and ship orders as quickly as possible and provide estimated delivery times during the checkout process.
What is your return policy?
We have a comprehensive return policy that allows customers to return products within a certain timeframe, as long as they meet the criteria outlined in our policy. Please refer to our Returns page for more information.
Do you offer customer support?
Yes, we have a dedicated customer support team that is available to assist with any questions or concerns that customers may have. Customers can contact us via email during our business hours.