Core Policy

Core Return Policy

Please review the following core return terms before sending your core(s):

  • Core(s) must be returned within 30 days from the original purchase date.

  • All core return shipping costs are the responsibility of the customer.

  • The core must be returned as removed from the engine.

  • Only the core corresponding to the product you purchased may be returned.

  • Core(s) must:

    • Not have any external cracks

    • Not be disassembled

    • Not be exposed to fire or excessive rust

    • Not be damaged during transportation

Any damage that occurs during return shipping is the responsibility of the sender and/or the shipping carrier.

Please clearly write “Core Return” along with your order number inside the package.

Once the core is received and inspected according to our acceptance criteria, the core refund will be processed within 30 days.

What payment methods do you accept on your e-commerce website?

We accept a variety of payment methods, including credit and debit cards, bank transfers, and third-party payment services like PayPal.

How long does it take to receive an order?

The delivery time varies depending on the product and destination. We strive to process and ship orders as quickly as possible and provide estimated delivery times during the checkout process.

What is your return policy?

We have a comprehensive return policy that allows customers to return products within a certain timeframe, as long as they meet the criteria outlined in our policy. Please refer to our Returns page for more information.

Do you offer customer support?

Yes, we have a dedicated customer support team that is available to assist with any questions or concerns that customers may have. Customers can contact us via email during our business hours.